Returning

• Return your item
  o Please return your item within 7 days. Opened and damaged items will not be taken back.
• What can you return
  • You may return within the return period. You may not fully use the item if you do not yet know if you will keep it.
  • Pack your item securely
    • Preferably in the original box and protection
  • This cannot be returned
    • Items that cannot be returned for reasons of health protection or hygiene (where the seal or closure has been broken)
  • Have you received a damaged or defective item?
    • Report your item within the return period in your account and notify us via the return reason.
    • To get a new product as quickly as possible, it is best to return and order a new product. An exchange is unfortunately not possible. Report the return in your account or check the return conditions to see if your item can be returned.
• Money back after return
  • Report your return in your account
    • Within 7 days after you receive the item
    • Have you received the item for less than 7 days, but have you been unable to register the return? Please contact us.
  • Choose your return method
    • Within 7 days after registration
    • We process your return within 7 days after submission or collection
    • Sometimes it may take a little longer to process your return. You will receive an e-mail from us when your return has been processed.
  • You will receive your money back after processing
    • Bancontact/Mister Cash: within 5 working days
    • Credit card: within 5 working days
• Return period
  • From the moment you receive your order, you have 7 days to register your item as a return in your account. After registering your return, you have 7 days to send it back.
  • Order multiple items?
    • The return period only starts when everything has been delivered.
  • Subscription?
    • In that case, the return period starts from the time of your subscription. After you have taken out a subscription, you have 14 days to change your mind.
  • What can you return?
    • You may not use the article if you do not yet know whether you will keep it.
    • Pack the article securely. Preferably in the original box.
  • This cannot be returned
    • Articles that may not be returned for reasons of health protection or hygiene (where the seal or box has been opened).
  • Received a damaged or defective item?
    • Report the article in your account within the return period and notify us via the return reason.