Version dated 27 July 2022
Who is responsible for processing your data?
What are cookies?
Cookies are small, simple text files that your computer or mobile device stores when you use our online shop. There are also cookie-like techniques that achieve the same results, including for our communications.
What are the other cookie-like techniques?
Web beacons, Local and Session Storage and SDKs are standard internet techniques that sometimes work together with cookies to allow a system to collect and then send information. Cookies and other techniques are used with all existing online shops. By using cookies and other techniques, we ensure, for example, that:
- Making browsing the web shop of gold-collagen-belgium.be more fun and easier for you;
- You do not have to enter the same information every time you visit our web shop
- We can offer you special functionalities such as the wish list or shopping cart;
- We can measure how our web shop is used and where we can improve it;
- We can measure whether (and how) our communication is read and where we can improve it;
- We can show you ads and recommendations based on your interests;
- We can recognise which device you are using when you visit us;
- We can (have) record how often an ad is shown in order to better tailor the ads to your needs and interests and prevent you from seeing the same ad over and over again.
What cookies do we use? In brief:
Functional cookies or necessary cookies
Functional cookies ensure that our webshop functions correctly. For example, functionalities such as placing an item in your shopping basket or paying for your order.
With analytical cookies, with the help of third parties, we collect statistics about how our web shop is used and whether (and in what way) our communication is read. By measuring this, we can continue to improve our shop and communications for the benefit of our users.
We place marketing cookies on our web shop. Third parties may also place marketing cookies on our web shop. We also place marketing cookies on third-party websites. We may combine the information from these marketing cookies. We do this so we can make you the most relevant offers based on your online surfing, search and buying behaviour. With these marketing cookies we also keep track of which ads you have seen. We can also recognise you when you click through to the web shop from an e-mail message or push notification from gold-collagen-belgium.be. Furthermore, with your permission, we can make our communication more personal and relevant to you.
Functional or necessary cookies
Functional or necessary cookies ensure that bol.com’s online shop functions properly. Examples include:
- Remembering and saving the items you add to your wish list;
- Identifying you when an order is not completed so you don’t lose the items in your shopping cart;
- Saving browser settings so you can view our web shop optimally on your screen;
- The ability to save your login details so you don’t have to re-enter them every time;
- The ability to respond to posts in our web shop;
- An even load of the website so that it is easily accessible and continues to work optimally;
We use, with the help of third parties, analytical cookies to investigate shop usage. Among other things, these statistics give us insight into how often we are visited and where we can improve our web shop. This allows us to continuously optimise the experience with our web shop. Among other things, the following data is stored:
- The IP address which is anonymised;
- Technical characteristics, such as the browser you use (such as Chrome, Safari or Firefox), the resolution of your computer screen, your language preference and which device you use;
- From which page or via which advertising campaign you came to the web shop;
- When and for how long you visit or use the online shop;
- Whether you use functionalities of the web shop. For example, making a wish list, placing an order or viewing previous purchases;
- Whether our communication is read; and
- Which pages you visit in our online shop.
We use these cookies, for example, to:
- Track the number of visitors to our webshop;
- Measure how long a visit lasts
- Measure how many customers open our communications;
- Measure the success of an advertising campaign;
- Determine the order in which a visitor visits the different pages of our web shop;
- To determine which articles and pages can be linked to each other.
- we can track which ads you have already seen;
- track how many times you have seen an ad;
- prevent you from seeing the same ad over and over again;
- track whether you click on the ads;
- track whether you place orders after seeing or clicking on an ad;
- we can measure whether you read our communications and what links you click on so that we can make those communications as relevant to you as possible;
- we can combine your online surfing, searching and buying behaviour and build segments based on this (combined) data, regardless of which device you use;
- we can use the accumulated segments to estimate your advertising interests and tailor gold-collagen-belgium.be’s advertisements in our webshop and on third-party websites accordingly;
- we can also use the segments for third-party campaigns, both on the websites of gold-collagen-belgium.be and on the websites of third parties.
- Salesforce DMP
- Internet Explorer Edge
If you want to disable cookies from specific parties, you can do so at www.youronlinechoices.com.
Delete cookie history
If you have chosen ‘reject marketing cookies’ above, these cookies will no longer be placed from that moment on. If you also want to delete your cookie history, you can do so for the different browsers in the way below.
Delete cookies in Chrome:
- Click on the 3 dots, top right. Click History > History > Clear browsing data.
- In the ‘Delete browsing data’ menu, you have the option at the top to delete browsing data from the first use to just the last hour. Below that, you choose which items you want to delete. In any case, check ‘Cookies and other site and plugin data’.
- Press the ‘Delete browsing data’ button.
Delete cookies in Safari:
- Open Safari and go to Safari > Preferences > Privacy > Delete saved cookies and data > Manage site data > Delete all.
Delete cookies in Firefox:
- Click the 3 dashes at the top right, click Options > Privacy > Delete individual cookies.
- Click Delete All.
Delete cookies in Microsoft Edge:
- Click the 3 dots at the top right > Settings. Under ‘Delete browsing data’, click the ‘Choose what to delete’ option.
- Select the cookies (preselected) > Press the ‘Delete’ button.
Delete cookies in Internet Explorer:
- Click the cogwheel at the top right > choose Internet options > General tab. Under ‘Browsing history’, click ‘Delete’.
- Don’t want to delete everything? Then at least tick ‘Cookies and Website data’ and click ‘Delete’.