Cookie policy of Gold Collagen Belgium-FBNL bv
Version dated 27 July 2022

Gold Collagen Belgium-FBNL makes use of cookies and other techniques such as web beacons and SDKs on its webshop and related sites (hereinafter the ‘webshop’) and in the communication by e-mail and via push notifications (hereinafter the ‘communication’). Because we want to guarantee your privacy and improve the user-friendliness of your visit(s) to our web shop, we think it is important that you know how and why we use cookies. Below we give you as much information as possible about the use of these techniques, including cookies by gold-collagen-belgium.be. Here you can also manage your cookie settings. We only use marketing cookies if you have given your consent. If you do not give permission, ads will still be shown, but they will be random. You can make your choice below.

Who is responsible for processing your data?

Gold Collagen Belgium-FBNL bv, located at Gilbert Decockstraat 2, 8300 Knokke, is the data controller as described in this cookie policy. This cookie policy applies to all domains and communications related to gold-collagen-belgium.be.

What are cookies?

Cookies are small, simple text files that your computer or mobile device stores when you use our online shop. There are also cookie-like techniques that achieve the same results, including for our communications.

What are the other cookie-like techniques?

Web beacons, Local and Session Storage and SDKs are standard internet techniques that sometimes work together with cookies to allow a system to collect and then send information. Cookies and other techniques are used with all existing online shops. By using cookies and other techniques, we ensure, for example, that:

• Making browsing the web shop of gold-collagen-belgium.be more fun and easier for you;
• You do not have to enter the same information every time you visit our web shop
• We can offer you special functionalities such as the wish list or shopping cart;
• We can measure how our web shop is used and where we can improve it;
• We can measure whether (and how) our communication is read and where we can improve it;
• We can show you ads and recommendations based on your interests;
• We can recognise which device you are using when you visit us;
• We can (have) record how often an ad is shown in order to better tailor the ads to your needs and interests and prevent you from seeing the same ad over and over again.

Third-party cookies

• Third-party cookies are also placed through our webshop. The use of cookies by other companies is subject to their privacy and cookie policies.

What cookies do we use? In brief:

Functional cookies or necessary cookies
Functional cookies ensure that our webshop functions correctly. For example, functionalities such as placing an item in your shopping basket or paying for your order.

Analytical cookies

With analytical cookies, with the help of third parties, we collect statistics about how our web shop is used and whether (and in what way) our communication is read. By measuring this, we can continue to improve our shop and communications for the benefit of our users.

Marketing cookies

We place marketing cookies on our web shop. Third parties may also place marketing cookies on our web shop. We also place marketing cookies on third-party websites. We may combine the information from these marketing cookies. We do this so we can make you the most relevant offers based on your online surfing, search and buying behaviour. With these marketing cookies we also keep track of which ads you have seen. We can also recognise you when you click through to the web shop from an e-mail message or push notification from gold-collagen-belgium.be. Furthermore, with your permission, we can make our communication more personal and relevant to you.

Functional or necessary cookies

Functional or necessary cookies ensure that bol.com’s online shop functions properly. Examples include:

• Remembering and saving the items you add to your wish list;
• Identifying you when an order is not completed so you don’t lose the items in your shopping cart;
• Saving browser settings so you can view our web shop optimally on your screen;
• The ability to save your login details so you don’t have to re-enter them every time;
  –
• The ability to respond to posts in our web shop;
• An even load of the website so that it is easily accessible and continues to work optimally;
• The detection of possible abuse or problems in our web shop, for example by registering consecutive failed login attempts. We also use Google reCAPTCHA for this purpose (see Google’s Privacy Policy and Terms of Use).

Analytical cookies

We use, with the help of third parties, analytical cookies to investigate shop usage. Among other things, these statistics give us insight into how often we are visited and where we can improve our web shop. This allows us to continuously optimise the experience with our web shop. Among other things, the following data is stored:

• The IP address which is anonymised;
• Technical characteristics, such as the browser you use (such as Chrome, Safari or Firefox), the resolution of your computer screen, your language preference and which device you use;
• From which page or via which advertising campaign you came to the web shop;
• When and for how long you visit or use the online shop;
• Whether you use functionalities of the web shop. For example, making a wish list, placing an order or viewing previous purchases;
• Whether our communication is read; and
• Which pages you visit in our online shop.

We use these cookies, for example, to:

• Track the number of visitors to our webshop;
• Measure how long a visit lasts
• Measure how many customers open our communications;
• Measure the success of an advertising campaign;
• Determine the order in which a visitor visits the different pages of our web shop;
• To determine which articles and pages can be linked to each other.

Marketing cookies

In our webshop you will see recommendations, promotions and advertisements from ourselves and from third parties. You may also come across our advertisements on third-party websites. To keep our communication and these recommendations, promotions and ads relevant, we use cookies. These marketing cookies enable:

• we can track which ads you have already seen;
• track how many times you have seen an ad;
• prevent you from seeing the same ad over and over again;
• track whether you click on the ads;
• track whether you place orders after seeing or clicking on an ad;
• we can measure whether you read our communications and what links you click on so that we can make those communications as relevant to you as possible;
• we can combine your online surfing, searching and buying behaviour and build segments based on this (combined) data, regardless of which device you use;
• we can use the accumulated segments to estimate your advertising interests and tailor gold-collagen-belgium.be’s advertisements in our webshop and on third-party websites accordingly;
• we can also use the segments for third-party campaigns, both on the websites of gold-collagen-belgium.be and on the websites of third parties.
• Further good to know: in some cases, namely when using the Facebook pixel and thereby being able to tailor our advertisements to your preferences, gold-collagen-belgium.be and Meta both fulfil the role of “joint controllers” within the meaning of the AVG. In that context, agreements on the division of responsibilities have been made (link: https://www.facebook.com/legal/controller_addendum). For more information, including on how to submit a request for inspection to Meta, for example, we would like to refer you further to their privacy policy. To manage your settings for marketing cookies with other parties, please refer to their websites:
• DropBox
• Meta
• Google
• Google reCAPTCHA (see Google’s Privacy Policy and Terms of Use)
• LinkedIn
• Salesforce DMP
• Selligent
• Twitter
• YouTube

Browser settings

If you do not want websites to be able to store cookies on your computer, you can change your browser settings. You will then receive a warning before any cookies are placed. You can also adjust your settings so that your browser refuses all cookies or only third-party cookies. You can also delete cookies that have already been placed. Please note that you must adjust the settings separately for each browser on each device you use. We would like to point out that if you do not want to use cookies, we unfortunately cannot guarantee that our web shop will work properly. Some functions of the online shop may be lost or you may not be able to see certain pages at all. In addition, refusing cookies does not mean that you will no longer see any advertisements. The ads will just no longer be tailored to your interests and will be repeated more often. How to adjust your settings varies from one browser to another. Click on one of the links below to go directly to your browser manual or, if necessary, consult your browser’s help function.

• Chrome
• Safari
• Firefox
• Internet Explorer Edge

If you want to disable cookies from specific parties, you can do so at www.youronlinechoices.com.

Delete cookie history

If you have chosen ‘reject marketing cookies’ above, these cookies will no longer be placed from that moment on. If you also want to delete your cookie history, you can do so for the different browsers in the way below.

Delete cookies in Chrome:

• Click on the 3 dots, top right. Click History > History > Clear browsing data.
• In the ‘Delete browsing data’ menu, you have the option at the top to delete browsing data from the first use to just the last hour. Below that, you choose which items you want to delete. In any case, check ‘Cookies and other site and plugin data’.
• Press the ‘Delete browsing data’ button.

Delete cookies in Safari:

• Open Safari and go to Safari > Preferences > Privacy > Delete saved cookies and data > Manage site data > Delete all.

Delete cookies in Firefox:

• Click the 3 dashes at the top right, click Options > Privacy > Delete individual cookies.
• Click Delete All.

Delete cookies in Microsoft Edge:

• Click the 3 dots at the top right > Settings. Under ‘Delete browsing data’, click the ‘Choose what to delete’ option.
• Select the cookies (preselected) > Press the ‘Delete’ button.

Delete cookies in Internet Explorer:

• Click the cogwheel at the top right > choose Internet options > General tab. Under ‘Browsing history’, click ‘Delete’.
• Don’t want to delete everything? Then at least tick ‘Cookies and Website data’ and click ‘Delete’.

The privacy policy of Gold Collagen Belgium-FBNL

With the use of some cookies, personal data are also processed as you have read above. You can find more information about how gold-collagen-belgium.be handles your data in our privacy policy.

Final remarks

We will update our cookie policy if our online shop or the rules around cookies change.